1) What do I need to do to set up an account?
You don't really need to do anything, except fax in an order with your resale tax id # and your company name, address and contact information. Preferred payment is Credit Card, although we can extend terms thru our factor Rosenthal & Rosenthal for orders greater than $1,000.
What are you methods of payment?
We strongly prefer Visa, Mastercard, or American Express. For special long term customers, we can extend COD Check, and for larger orders, we can submit your order thru our factor, Rosenthal & Rosenthal.
2) What is the minimum order and minimum quantitiy?
The minimum order from our stock is generally a dozen per style, in each style it is noted in the catalog if the item is preassorted or one color. Items that cost more than $7 each can generally be purchased in 6pc preassortments. The minimum dollar amount that you must order is $300 for the first order and $200 for reorders. The minimum order for special orders for larger orders, special embroidery, or custom projects is generally 1,200 pieces per style per color, can take approximately 90 days once the order is placed and specs are confirmed. We can expedite the delivery by air with a surcharge.
3) What is the return policy?
We do not accept any merchandise for return unless there is a manufacturer's defect. For these returns, you must contact us for a return authorization within 5 business days of receiving the merchandise, and we will inspect the merchandise to determine if the merchandise has a manufacturer's defect. If it is determined to be, we will be happy to issue you a credit toward future orders.
4) Where can I get a pricelist?
We can email or fax you a pricelist. The pricelist reflects cost of merchandise fob New York/New Jersey, unticketed, paid by Credit Card. Merchandise that needs to be ticketed, special ordered, specially packed are not reflected on the pricelist.
5) If I am from a larger corporation or chainstore and want to discuss hat, cold weather or accessory projects, who should I contact?
For these larger special programs, please email John Yoo, jyoo@davidandyoung.com
6) If I want to purchase one hat, will you ship me one?
The focus of our company is to work only with retailers. However, if you have an exact image because you purchased the item and can’t find it again at the retailer you purchased it from, please email the image of the hat to sales@davidandyoung.com. We can try to see if we have it available and send it to you.
The charge will be $30 each on most hats (ruanas and other items can be more) which includes shipping, and payment is by credit card only. Individual sales are “as is”, we do not accept returns or exchanges on individual sales.
7) Do you backorder?
Generally, we do not backorder merchandise unless you specifically request for us to do so.
8) Do you do any tradeshows? We participate in the WWD Magic Show every February and September in Las Vegas. We sometimes also participate in the ASD show with our overstock.
9) Do you have a place where we can see your merchandise?
If you have 20 or less stores, you are welcome to come to our Wholesale Outlet at 28 West 27th Street in Manhattan. You will be required to show your resale tax id # certificate for admission. Here, you can cash and carry or we can ship for you. If you are buying for a larger retail store or corporation, please make an appointment to visit our showroom located at 366 5th Avenue. You can email John at jyoo@davidandyoung.com for an appointment.
10) What are your store hours?
November - December
Mon Fri 7:30am -6:30pm
Sat 7:30am -4pm
Sun 8am- 3pm
After January, Closed on Sundays
Office Hours
Mon Fri 8am -6pm
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